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  • Terms and Conditions

  • Terms and Conditions to be read and understood before you pay for your travel at Travel About on your request. The delivery of travel arrangements are through third party suppliers who are responsible for providing your travel service or product.

    1. Quote validityTravel About cannot guarantee any price or fare quoted for any length of time. Packages, seats and booking classes can sell out and prices increase. Price may also vary due to amongst others availability, rates of exchange and taxes. To secure your quoted price, payment in full is required. Travel About charge a fair and reasonable service fee to book travel on your behalf.
    2. Payment optionsCredit card by using credit card authorisation form (Copy of credit card, credit card holders ID and contact details required) Travel About does not accept cheques

      Electronic transfer your travel cannot be issued until your funds reflect in our bank account. The cost of your product or service could increase due to demand, supplier rulings and exchange rate increases in the time it takes for your transfer to reflect. Immediate payments are recommended. All increases will need to be paid by you. Similarly the product might not be available to be booked in the time it takes for your transfer to reflect, your money will be refunded in this instance.

    3. Cancellations or changesCancellation penalties and date changes will be payable, depending on amongst others when you cancel, the suppliers cancellation policy and the fare rules. These cancellation fees can be as much as 100%. The third party supplier as a rule charges a fee for changing or cancelling your booking, Travel About will charge a service fee. All changes must be agreed to in writing by yourself, all fees relating to the change will be payable by you.
    4. Refunds processed by airlines can take up to 12 weeks.A 24 hour refund is not possible on a ticket that is submitted with supporting documentation or where the cancellation fees are being queried due to but not limited to death or medical reasons, duplicate or new tickets being purchased. 24 Hour refunds do not apply to tickets that have been taken over by the airline due to amongst others upgrades, downgrades, schedule changes, reissued tickets and expired tickets.
    5. Who is responsible for my travel bookingYour travel is booked through amongst others suppliers and tour operators of air transport, land accommodation, adventure tours, insurers, visa suppliers, forex suppliers and car rental companies. Third party suppliers are the providers of your travel and have their own terms and conditions. Please ask your consultant for a copy of the third party terms and conditions. Travel About acts as an agent in the booking of your travel products. We cannot be held responsible for the acts, omissions, negligence or gross negligence of any third party suppliers. We will endeavour to assist our clients at all times, please contact us on the emergency numbers provided. Suppliers and Travel About cannot be held responsible for cancellation or postponement of travel because of factors outside of their control. These factors are amongst others acts of God, weather, mechanical failure, riots, financial failures, strikes, political uprising and other possibilities.
    6. Travel insuranceTravel insurance is highly recommended for all travel and should be purchased at the time of initial payment or at the time of a deposit being paid. Travel insurance is recommended especially for international travel as international operators, suppliers and but not limited to cruise companies are not bound by South African Consumer law. The free insurance offered by credit card companies is not a comprehensive medical and cancellation insurance. If you have any queries or need to lodge a claim, contact the insurer directly. Date Signature Terms and Conditions to be read and understood before you pay for your travel…
    7. Before you travelCheck your departure, return and connecting flights with the airline at least 24 hours before your departure. Schedule changes by airlines are outside of Travel About control and you fully indemnify Travel About against any inconvenience, damages or loss suffered as a result thereof. Passports: Passports are required for all passengers including infants for international travel. Your passport MUST BE VALID FOR AT LEAST 6 MONTHS AFTER YOUR DATE OF RETURN. You will not be allowed into a country if your passport expires before the 6 month period. Your travel documents have to be in the name appearing on your passport. If any traveller’s passport has not been issued by the Department of Home Affairs at the date of completing the booking form you hereby indemnify Travel About against any errors that might occur and cost relating thereto. Travelling with children (anyone under 18): ALL CHILDREN REQUIRE UNABRIDGED BIRTH CERTIFICATES TO TRAVEL INTERNATIONALLY FROM 1 JUNE 2015. If travelling with one parent, consent in the form of an affidavit of the other parent is required as well as an unabridged birth certificate. If travelling with no parents, consent in the form of an affidavit is required from both parents as well as an unabridged birth certificate. Ages of children and infants travelling must relate to the date of travel. Unabridged birth certificates are required for some visa applications. South African permanent residents: Travelling on a foreign passport, you must make sure you have the correct and valid documentation from home affairs to travel. You are required to let your consultant know which passport you will be travelling on. Dual passport: Should you be a dual passport holder, ensure you travel with both valid passports. Identity documents for domestic travel: All travel documents must be in the name which appears on your identity documents and identification is required for infants. Drivers licence & car hire: Always take your South African drivers licence along with your international drivers licence when hiring a vehicle overseas. The driver of the vehicle must have a valid credit card when collecting the vehicle. Visas: South African passport holders need visas for most destinations including but not limited to the UK, USA, Europe, Canada and Australia. A Schengen visa is required when transiting in 2 European countries. It is the clients responsibility to check visa requirements with the consulate or embassy of each country being visited including stopovers/ports and transits. Check all border crossings, especially if you are on a cruise, if you cross any ocean border, you may need a visa according the maritime law of the country concerned. If visa suppliers do not supply the correct advice, any claims must be made directly to the visa company. If your entry into any country is denied, this can be amongst others a customs, internal security or home affairs issue and outside of Travel About and the visa suppliers control. Travel About cannot be held liable for any claims resulting from a country refusing your entry and can also not be held liable for incorrect advice given by visa companies, embassies or consulates. Travel About cannot be held liable for any claims related to working visas. Vaccinations: Check with your travel doctor or the relevant embassy which vaccinations are required by the country you are visiting and the country that you are returning to. Meal and seating requests: Specific meals and seats can be requested; this is however never guaranteed and is merely a request. Travel About cannot be held liable for incorrect meals or seat allocations. Seat allocation is always at the airlines discretion. Baggage: Refer to the carrier’s website for up to date baggage allowances for all your flights. Baggage will be charged for at check in with certain internal flights in destinations such as but not limited to the UK, USA, Europe, Australia and New Zealand. Baggage charges imposed at the airport is the responsibility of the passenger.
    8. ComplaintsIf you are not entirely happy with the services offered by Travel About or any of the services provided to you by any hotel, ground handler, tour operator or airline, Inform us immediately and not more than 4 weeks after your trip, this will enable us to resolve the problem for you. If you do not give us the opportunity to resolve a problem within 4 weeks your right to compensation may be reduced or evoked. My decision to make travel arrangements through Travel About is not based solely on the advice given by Travel About and I hereby confirm that the travel arrangements were not made under duress. I am 18 years of age or older and I have the legal capacity to enter into this agreement. I agree to be bound by the above conditions including the terms and conditions of our suppliers as well as the invoice.

    Privacy Policy

    Travel About is committed to protecting the privacy of its client’s information. The proper safeguarding of all personal information collected by Travel About is our number one priority. Personal information is any information that identifies an individual, or by which an individual’s identity could be deduced.

    The client information is properly collected, used only for the purpose for which it was collected, and disposed of in a safe and timely manner when it is no longer needed.

    The client will be required to provide personal information to purchase products and services from Travel About. This Policy is subject to change, and may be supplemented or modified by additional terms applicable.

    Definitions:

    Collection – the act of gathering, acquiring, recording, or obtaining personal information.

    Consent – voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either express, implied or deemed, and can be provided directly by the individual or by an authorized representative. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from an individual’s action or inaction. Deemed consent is consent that is deemed to be given pursuant to applicable legislation or other regulations.

    Disclosure – making personal information available to a third party.

    Personal information – information about an identifiable individual, but does not include aggregated information that cannot be associated with a specific individual. Personal information also excludes certain information as is excluded pursuant to applicable legislation or other regulations, such as publicly available information or business contact information, as and when applicable.

    Third party – an individual or organization outside Travel About.

    Use – the treatment, handling and management of personal information by and within an organization.

    Principles:

    Accountability:Travel About is responsible for maintaining and protecting the personal information under its control.

    Identifying Purposes:Travel About provides numerous travel services and products to a wide range of clients. Travel About collects personal information in order to provide these services (i.e. make and book travel arrangements), establish and maintain client lists and records, establish and maintain mailing lists, identify fraud or error, to ensure regulatory compliance, for internal accounting and administration and servicing our relationship with our customers by communicating updates on promotions and services and performing market research.

    For greater clarity Travel About collects personal information for the following purposes: 

    1) to establish and maintain a responsible commercial relationship with customers;

    2)  for purposes identified to individuals or purposes obvious to individuals, in respect of particular collections of personal information;

    3) to meet legal and regulatory requirements;

    4) to understand needs and preferences of individuals;

    5) to develop, enhance, market and/or provide products, promotions and services;

    Consent:The knowledge and consent of an individual are generally required for the collection, use or disclosure of personal information. In certain circumstances personal information can be collected, used or disclosed without the knowledge and consent of the individual, such as in the case of an emergency where the life, health or security of an individual is threatened. Travel About may disclose personal information without knowledge or consent to a lawyer or other advisor representing Travel About, to collect a debt, to comply with a subpoena, warrant or other court order, or as may be otherwise required or authorized by law.

    In obtaining consent, Travel About shall use reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed. Purposes shall be stated in a manner that can be reasonably understood by the individual. Generally, Travel About shall seek consent to use and disclose personal information at the same time it collects the information. However, Travel About may seek consent to use and disclose personal information after it has been collected, but before it is used or disclosed for a new purpose. Travel About will require individuals to consent to the collection, use or disclosure of personal information as a condition of the supply of a product or service only if such collection, use or disclosure is reasonably required to fulfill the identified purposes. In determining the appropriate form of consent, Travel About shall take into account the sensitivity of the personal information and the reasonable expectations of the individual. Where consent is required for a particular use or disclosure, an individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Individuals may contact Travel About for more information regarding the implications of withdrawing consent. Travel about primarily acts in the capacity of an agent and accordingly must disclose personal information to other companies that are involved in providing travel services and products to our clients in which case Travel Aboutwill rely upon the express or implied consent discussed above. These third parties are required by Travel About to safeguard the personal information and are not permitted to use it for any other purpose.

    Limiting Collection: Travel About shall only collect the personal information that is required to meet the purposes identified by Travel About. Travel About is committed to collecting personal information in a fair, open and lawful manner. For this reason, Travel About does not indiscriminately collect personal information.
    Limiting Use, Disclosure and Retention: Travel About does not use personal information for purposes other than those for which it was originally collected, unless it has first obtained the consent of the person from whom such information was received. Travel About retains personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.
    Accuracy:Personal information shall be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purpose for which it was collected.
    Safeguards:Personal information shall be protected by security safeguards appropriate to the sensitivity of the personal information. Travel About security safeguards include:

    • premises security
    • restricted access to files containing personal information
    • technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access
    • internal passwords and security policies to control access to the Travel About network and software
    • policy prohibitions against unauthorized use or disclosure

    If Travel About uses the services of any third parties to process personal information, Travel About will enter into legal agreements that require them to protect this personal information in a manner acceptable. In entering into these legal agreements, Travel About does not transfer any interest in this personal information to them. Rather, the purpose of these legal agreements is to ensure that the personal information delivered to third parties is maintained at a level of security equal to that proved by Travel About under this Policy.

    Travel About also ensures that any of its employees who deal with personal information are properly trained and are aware of the necessary and appropriate measures required to protect personal information.

    Travel About website may contain links to other sites. Travel About is not responsible for the privacy practices or the content of such websites and encourages users to read the privacy statements of any such sites. Clients are reminded that no data transmission is 100% secure over the Internet.